Self Service

Empowering users drives down costs, accelerates acceptance and increases satisfaction

In the IT service world, the benefits of Self Service are well-known and proven – lower cost of delivering service, faster resolution times and increased end user satisfaction. Those same business benefits can be brought to Software Asset Management (SAM) through SAM Portal and its ability to empower end users to request software and track progress through a simple Web-based interface.

Driving down costs

By giving end users access to an online Software Catalog to select and request approved software titles, calls to the helpdesk or IT function are immediately reduced. By giving all stakeholders involved in the approval, procurement and deployment of the requested software access to a common platform to manage the request through its lifecycle, costs are further reduced as there is no need for time-consuming email or voice conversations – all actions are initiated, approved and concluded in the SAM Portal interface.

The Software Catalog also further drives down costs by only allowing end users to request pre-approved software, thus both aiding standardization and minimizing IT support time on resolving issues with non-standard applications.

Empowering End Users

By both giving end users the ability to request the software they feel is necessary for their job and the means to track that request through the approvals cycle, they feel more empowered and thus satisfaction rates rise. Where requests are delayed or denied, the SAM Portal interface makes it easy for end users to understand why.

Tracking Requests

Giving end users the ability instantly to check the status of their requests also reduces the overall cost of provisioning software as helpdesk operatives no longer have to field calls from users unsure of whether their request has been approved, or when they might receive the software they need.